This Delivery & Returns Policy applies to all orders placed through aiisar.com. By placing an order, you agree to the terms outlined below.
Delivery Information
We aim to process and dispatch all orders efficiently while offering flexible delivery and collection options across the UK.
🚚 Shipping & Collection Offers
Free UK Shipping on £500 | Free Collection on Orders Over £50
- Free UK Shipping on orders of £500 or more
- Free Collection available on orders over £50
- £14 standard delivery charge for orders below £500
All applicable charges are clearly displayed at checkout.
⏱ Delivery Timeframes
- Standard delivery time is 5–7 working days from the date of dispatch
- Delivery times are estimates and may vary due to courier delays, public holidays, or other unforeseen circumstances
- aiisar.com is not responsible for delays caused by third-party couriers after dispatch
🏬 Same-Day Collection
- Orders placed before 12:00 PM (12 noon) are eligible for same-day collection
- Orders placed after 12:00 PM will be available for collection on the next working day
- You will be notified once your order is ready for collection
Payment Methods
We offer secure and convenient payment options:
- Cash payments
- Card payments
All payments must be completed before order dispatch or collection.
Claims Policy
Customers are advised to inspect their orders upon receipt or collection.
- Any claims relating to missing items, damaged products, or incorrect orders must be reported within 7 days of receiving the order
- Claims submitted after this period may not be accepted
- Supporting evidence (such as clear images) may be required to process the claim
Returns Policy
Returns are accepted subject to the following conditions.
Return Conditions
- Items must be unused, unopened, and in original packaging
- All returns require prior approval
- Customers are responsible for return shipping costs unless otherwise agreed
Refunds & Deductions
- A 14% deduction will be applied to the actual cost of goods to cover restocking, handling, and administrative charges
- Original delivery charges are non-refundable
- Refunds are processed only after inspection and approval of returned items
Non-Returnable Items
The following items are not eligible for return unless faulty or damaged upon arrival:
- Used or opened products
- Items not returned in original packaging
- Products returned without prior authorization
How to Request a Return or Claim
To request a return or submit a claim, please contact us with:
- Your order number
- Reason for return or claim
- Supporting images (if applicable)
📧 Contact: sarah@aiisar.com
Our team will assist you through the process as quickly as possible.
Legal Disclaimer
aiisar.com reserves the right to refuse returns that do not meet the conditions stated above and to amend this policy at any time without prior notice.
This policy does not affect your statutory rights under UK consumer law.